FAQ

DO YOU OFFER REFUNDS / EXCHANGES?

All sales are final.

WHAT IS RUFFLES ON PA'U SKIRTS?

This refers to the top part of the skirt. The left shows no ruffles, the right is with ruffles on the top.

WHAT IF MY ITEM ARRIVES DAMAGED?

If your order arrives damaged, please contact us as soon as possible. Include your order number along with clear photos of the damaged item and the packaging it arrived in. Please allow up to 2 business days for us to review your request. Once we review the information, we'll work with you to find the best solution.

DO YOU OFFER IN PERSON PICK UP?

At the moment we do not offer in person pick up for online sales.

DO YOU SHIP INTERNATIONALLY?

Please contact us directly for help with international orders.

DO YOU ACCEPT SPECIAL REQUESTS?

Specialized requests can only be completed by Tess in-store Mon. - Fri. at this time. 

WHY IS THERE A CAT DRAWN ON MY PACKAGE?

Meet our asset protection and quality control checker

CHIBI! Chibi is our 8 year old pomeranian. She is a grumpy old lady. She is in charge of inspecting all orders / products and asset protection.

If you visit our shop, you're likely to see her on the table attending to customers.